Returns

Made especially for you

Each JJ Luxury House item is created on demand and produced specifically for each order. Because of this, we generally do not accept returns for reasons such as change of mind, incorrect size selection or personal preference.

We encourage you to review product details carefully before placing an order.

Damaged or incorrect items

If your item arrives damaged or if you received the wrong product, please contact us within 7 days of delivery.

To help us assist you quickly, include:

• Your order number

• A clear photo of the issue

If approved, we will arrange a replacement or refund.

Non-returnable items

• Items made to order
• Worn or washed items
• Sale or promotional items

Refunds

Once a return or issue has been approved, refunds are processed to the original payment method. Processing times may vary depending on your payment provider.